Shipping

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Pick-up at Dygo’s home

At the checkout you can choose to collect your order at Dygo’s home studio. This option is without a fee. After the purchase you will get an email with the information to arrange date and time for your pick-up.

Shipping rates

Shipping rates start from 40 DKK within Denmark / 60 DKK (8 EUR) worldwide for up to 4 soap bars. When buying more, shipping prices are calculated by weight. We are currently shipping with Postnord.

Estimated shipping time: Denmark 1-5 business days / Europe 3-5 business days / Worldwide 5-15 business days.

Register/Insured option

If you want your order to be sent with tracking number please choose the Registered/Insured option at the check out. Please bear in mind that this option costs more than standard delivery.

Customers are responsible for custom rates within their own country.

Packaging

At Dygo we use just recyclable/biodegradable materials to pack the orders - brown cardboard boxes or envelopes, reused packaging from parcels we receive, paper tape. We are 100% committed to plastic free postage packaging.

Discount codes

Discount codes cannot be combined with other promotions or be applied for previous purchases. Discount codes do not apply for postage costs.

Returns/Exchanges

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Returns/Exchanges

Dygo is committed to provide products that you truly enjoy and are satisfied with. If you received a faulty item or any wrong product with your order please contact us within 3 days to receive the approval to return or exchange. You will need to provide us with the photos and the reason why you want to return or exchange your order. We offer full refund (except postage costs) if the items are returned in their original package and were unused, if received within 15 days from receiving the return/exchange approval from us.

Lost packages

Unfortunately we cannot be responsible for lost or stolen packages. Please make sure you enter the correct shipping address before purchasing. If you are concerned about the package being lost or stolen you can always choose registered and insured delivery option at the check out.